Agenda

Monday 29^th April

7:45am to 8:30am

Registration and welcome breakfast

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

8:30am to 9:00am

SESSION

Welcome and introduction

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

Professor Marianne W. Lewis

Cass Business School

Dean of Cass Business School and Professor of Management

8:45am to 9:00am

SESSION

Introduction

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

Professor Marianne W. Lewis

Cass Business School

Dean of Cass Business School and Professor of Management

9:00am to 9:50am

SESSION

Reflections of the Late Lord Mayor

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

Charles Bowman

PwC

Senior Partner

9:55am to 10:45am

SESSION

New directions for the London insurance market

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

Clare Lebecq

London Market Group

CEO

10:45am to 11:15am

Coffee break

11:15am to 12:05pm

SESSION

Fans Not Customers

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

Vernon Hill

Metro Bank

Honorary Visiting Professor of Retail Banking and Founder of Metrobank

12:10pm to 1:00pm

SESSION

Adapt or Die

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

René Carayol

Chief Executive of Carayol

1:00pm to 1:15pm

SESSION

Class photo

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

1:15pm to 3:00pm

Lunch and travel

2:30pm to 4:30pm

SITE-VISIT

BeazleyLabs Innovation & InsurTech

Beazley, Plantation Place South, 60 Great Tower St, London EC3R 5AD

Mark Goodman

Beazley

Head of Corporate Development

3:00pm to 4:30pm

SITE-VISIT

New directions for SME Finance

HSBC - 8 Canada Square, Poplar, London, E14 5HQ

James Chew

HSBC Holdings plc

Global Head, Regulatory Policy

Nikesh Das

Cass Business School

Student Ambassador

3:00pm to 5:00pm

SITE-VISIT

London First: The Next Horizon

London First, Middlesex House, 34-42 Cleveland St, Fitzrovia, London W1T 4JE

Bevan Frederick

Student Ambassador

3:00pm to 4:30pm

Masterclass

Building a Bank from scratch. Insights and key learnings from a co-founder.

N216b, Cass Business School, 200 Aldersgate, London EC1A 4HD

Patrick Brennan

Cass Business School

Student Ambassador

3:00pm to 4:30pm

SITE-VISIT

Digitalisation in the London Market

Lloyd’s, 1 Lime St, London EC3M 7HA

Clare Lebecq

London Market Group

CEO

Adrian Thornycroft

Lloyd’s

Programme Director - Target Operating Model

Lewis Chong

Cass Business School

Student Ambassador

6:00pm to 9:00pm

Welcome evening

Golden Bee, Singer St, Old Street, London EC1V 9DD

Tuesday 30^th April

8:30am to 9:00am

Registration

9:00am to 9:50am

SESSION

Avoiding the fallacy of technology: Time for new thinking and new directions

Harvey Lewis

Ernst & Young

Associate Partner

9:55am to 10:45am

SESSION

A New Renaissance: Brands, culture and excellence

10:45am to 11:15am

Coffee break

11:15am to 12:05pm

SESSION

Storytelling - Same Direction

Sir William Sargent, CBE

Framestore

CEO and Founder

12:10pm to 1:00pm

SESSION

The 10 Principles Of Great Customer Service

Matt Watkinson

Matt Watkinson & Friends

Keynote speaker, consultant, award-winning author

1:00pm to 3:00pm

Lunch and travel

2:30pm to 4:00pm

SITE-VISIT

Inside Framestore - site visit

Framestore, 28 Chancery Ln, Holborn, London WC2A 1LB

Peter Jackson

Framestore

Senior Manager - M&A / Ventures

Rhiannon Ludlow

Cass Business School

Student Ambassador

3:00pm to 5:00pm

Masterclass

Blockchain and Crypto

Bayes Business School, 106 Bunhill Row, London EC1Y 8TZ

Michele D’Aliessi

EIT - European Institute of Innovation and Technology

Digital Industry Lead

3:00pm to 5:00pm

SITE-VISIT

New Directions: Evolution or Revolution

Charan Sahota

Cass Business School

Student Ambassador

3:00pm to 5:00pm

SITE-VISIT

The Experience Agency

3:00pm to 5:00pm

SITE-VISIT

Building better financial futures

Stuart Nicholls

BlackRock

Head of Sales Enablement, EMEA

Rob Powell

BlackRock

Thematic Investment Strategist

Karim Chedid

BlackRock

Director - Investment Strategist

Jamie Peston

Cass Business School

Student Ambassador

3:00pm to 4:30pm

SITE-VISIT

Business and the climate crisis

Landsec, 100 Victoria St, Westminster, London SW1E 5JL

Edward Vaughan Dixon

Landsec

Sustainability Insights Director

Tingting Zhang

Cass Business School

Student Ambassador

6:00pm to 9:00pm

SESSION

Masterclass: The Leader’s Guide to Customer Experience

N201, Cass Business School, 200 Aldersgate, London EC1A 4HD

Matt Watkinson

Matt Watkinson & Friends

Keynote speaker, consultant, award-winning author

Wednesday 1^st May

8:30am to 9:00am

Registration

Royal Institution of Great Britain, 21 Albemarle St, Mayfair, London W1S 4BS

9:00am to 9:50am

SESSION

Connected Creativity – creating experiences for the digital consumer

Royal Institution of Great Britain, 21 Albemarle St, Mayfair, London W1S 4BS

9:55am to 10:45am

SESSION

How embracing authenticity sparked an entirely new career

Royal Institution of Great Britain, 21 Albemarle St, Mayfair, London W1S 4BS

Davinia Tomlinson

rainchq

Founder and CEO

10:45am to 11:15am

Coffee break

11:15am to 12:05pm

SESSION

The Ethics of the Supply Chain

Royal Institution of Great Britain, 21 Albemarle St, Mayfair, London W1S 4BS

Peter McAllister

Executive Director

12:10pm to 1:00pm

SESSION

How Customer Centricity drives long-term business sustainability.

Royal Institution of Great Britain, 21 Albemarle St, Mayfair, London W1S 4BS

Martin Newman

The Customer First Group

Founder

1:00pm to 3:00pm

Lunch and travel

3:00pm to 5:00pm

SITE-VISIT

What's next for London real estate?

Richard Howard

Cushman & Wakefield

Head of London Leasing

Thomas Narraway

Cass Business School

Student Ambassador

3:00pm to 5:00pm

SITE-VISIT

Receipt Bank - site visit

Receipt Bank, 1st floor, 99 Clifton St, Hackney, London EC2A 4LG

James Magee

Receipt Bank

Talent Acquisition Manager

Mohammad Ansari

Cass Business School

Student Ambasador

3:00pm to 5:00pm

SITE-VISIT

CPFC – A 20 year journey

Crystal Palace FC, Whitehorse Ln, Selhurst, London SE25 6PU

Phil Alexander

Crystal Palace FC

Chief Executive

Jennifer O'Neill

Cass Business School

Student Ambassador

Dominic Sindall

Cass Business School

Ambassador

3:00pm to 5:00pm

SITE-VISIT

How can Blockchain disrupt business models and how do companies adapt?

R3, 2 London Wall, Barbican, London EC2Y 5AU

Estelle Roiena

Associate Director of Business Development

Richard G Brown

CTO

Thursday 2^nd May

8:30am to 9:00am

Registration

National Gallery - Sainsbury Wing, Trafalgar Square, London WC2N 5DN

9:00am to 9:50am

SESSION

Delivering Major Projects for the benefit of London

National Gallery - Sainsbury Wing, Trafalgar Square, London WC2N 5DN

Stuart Harvey

TfL

Director of the Major Projects

9:55am to 10:45am

SESSION

Purpose and New Directions in Competitive Advantage

National Gallery - Sainsbury Wing, Trafalgar Square, London WC2N 5DN

Markus Kramer

Brand Affairs

Partner

10:45am to 11:15am

Coffee break

11:15am to 12:05pm

SESSION

The Future of Work: the augmented workforce

National Gallery - Sainsbury Wing, Trafalgar Square, London WC2N 5DN

12:10pm to 12:50pm

SESSION

Overcoming Adversity

National Gallery - Sainsbury Wing, Trafalgar Square, London WC2N 5DN

12:50pm to 1:00pm

SESSION

Closing

National Gallery - Sainsbury Wing, Trafalgar Square, London WC2N 5DN

1:00pm to 5:00pm

Lunch and free time

2:30pm to 5:00pm

SITE-VISIT

Bank Station Capacity Upgrade (BSCU) Project

Saint Magnus House, 3rd floor, 3 Lower Thames St, London EC3R 6HE

Andy Swift

TfL

Stuart Harvey

TfL

Director of the Major Projects

6:30pm to 11:59pm

Cass MBA London Symposium Closing Party

Duck & Waffle, 110 Bishopsgate, London EC2N 4AY

Agenda

Monday 29th April

Professor Marianne W. Lewis

Professor Marianne W. Lewis

Charles Bowman

Clare Lebecq

Coffee break

Vernon Hill

René Carayol

Lunch and travel

Mark Goodman

James Chew

Nikesh Das

Bevan Frederick

Patrick Brennan

Clare Lebecq

Adrian Thornycroft

Lewis Chong

Tuesday 30th April

Harvey Lewis

Coffee break

Sir William Sargent, CBE

Matt Watkinson

Lunch and travel

Peter Jackson

Rhiannon Ludlow

Michele D’Aliessi

Charan Sahota

Stuart Nicholls

Rob Powell

Karim Chedid

Jamie Peston

Edward Vaughan Dixon

Tingting Zhang

Matt Watkinson

Wednesday 1st May

Davinia Tomlinson

Coffee break

Peter McAllister

Martin Newman

Lunch and travel

Richard Howard

Thomas Narraway

James Magee

Mohammad Ansari

Phil Alexander

Jennifer O'Neill

Dominic Sindall

Estelle Roiena

Richard G Brown

Thursday 2nd May

Stuart Harvey

Markus Kramer

Coffee break

Lunch and free time

Andy Swift

Stuart Harvey

Monday 29^th April

Tuesday 30^th April

Wednesday 1^st May

Thursday 2^nd May